All orders are taken, packaged and processed by UpScales Fashions 43, so while we aim to ship as soon as possible but custom orders will take 4 weeks (jeans, jackets, some dresses)
Please be aware that when purchasing your item you check sizes in the item description, we will do our very best to make sure the item you purchase matches the image shown on our site.
All items are non-refundable, however we will exchange a faulty item (for the same) as long as this is returned in its original package and postage paid by yourself. We will aim to ship a replacement within one week.
Any sale items are final & non-refundable or exchanged.
Any store credits must be used within 30 days or will be null and void.
From time to time clothing manufacturers change so we reserve the right to change suppliers but will always make sure a quality replacement is found. However some suppliers (in the event of clothing being out of stock) will send us very similar product, which may sometimes contain the manufactures tag imprinted on the neck/inside body of the garment.
We cannot be personally responsible for ill treatment of the clothing or not abiding by the instructions enclosed when receiving your product.
NOTE: All fabric has a availability limit. Meaning that once the fabric is gone there is not likely the the idem you want will come int the same fabric. Although the idem can be made but the fabric will change. We will do our best to get as close to the fabric as possible.
By purchasing the products you agree to this statement.